Women's hat with light grey fox pom pom

Customer Service – AlidiLuna

Welcome to our Customer Service: here you'll find quick and comprehensive answers to any need related to AlidiLuna products, the shopping experience, and services.

Products & Materials

• Selected materials : We use leather, faux leather, hide, silver, gold, and sterling steel. Each product sheet includes complete specifications.
• Made in Italy : All our items are handcrafted in Italy, with the utmost attention to detail, quality, and authenticity.

Sizes and technical doubts

Have questions about sizes, colors, or fits? Our free Personal Shopper serviceis available on WhatsApp at +39 378 087 8241, Monday to Friday, 10:00–18:00.

Returns and exchanges

• You can return your order within 30  days from deliveryto obtain a refund or exchange.
• The response is accepted only if the product is intactand in like-new condition.
• The refund will be made as soon as the return has been verified in our warehouse.

Payment Methods

We accept:

• Credit cards (Visa, MasterCard, American Express)
• PayPal
• Bank transfer
  All transactions are secure

International shipping

We ship worldwide. For information or clarifications, contact us at +39 378 087 8241(Mon–Fri, 10:00–18:00).

Shipment Tracking

After ordering you will receive by email:

1. Purchase confirmation
2. Courier trackingnumber
3. Real-time updateable status

Contacts

For questions or assistance:

• Use the form in the Contact sectionof the site
• Send a WhatsApp message to +39 378 087 8241(Mon–Fri, 10:00–18:00)

Why choose AlidiLuna

• Free shipping on orders over €49
• Easy returns within 30 days
• Secure payments , even in installments (e.g. Klarna)
• Authentic, handcrafted Made in Italy

Shipping costs (Italy):

·         Orders up to €48.99 → €6.00

·         Orders over €49 → Free shipping
All prices include VAT.

Processing and delivery times:
Orders are processed within 24-48 hours of receipt. Delivery is handled by express couriers and generally occurs within 24-48 hours of shipment , with no appointment required.

Delivery time slots:
Deliveries are made from Monday to Friday, between 8:00 and 19:00 .

Order Tracking:
As soon as your order is handed over to the courier, you'll receive an email with the tracking link and all the information you need to monitor your shipment in real time.

Receiving the order:
The Customer (or a designated person) must be present at the time of delivery to verify the integrity of the packaging and that the products correspond to the order.

Reporting anomalies:
In the event of incorrect products, non-compliant quantities or damaged packaging, we invite you to report the anomaly directly on the transport document and contact us via chat within 7 days of delivery to initiate the return procedure.

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Each of our models, an authentic expression of Italian craftsmanship, is made of high-quality genuine leather.

Any color variations, slight veining, marks, or small irregularities are not defects, but natural characteristics due to the absence of chemical dyes: each piece is unique and bears the imprint of the material and the craftsmanship.

It is recommended to store and handle it with care. Avoid contact with liquids, creams, oils, cosmetics, perfumes, direct exposure to sunlight, heat sources, and abrasive surfaces.