Frequently Asked Questions
Customer Service – AlidiLuna
Welcome to our Customer Service: here you'll find quick and comprehensive answers to any need related to AlidiLuna products, the shopping experience, and services.
Products & Materials
- Selected materials : We use leather, faux leather, hide, silver, gold, and sterling steel. Each product sheet includes complete specifications.
- Made in Italy : All our items are handcrafted in Italy, with the utmost attention to detail, quality, and authenticity.
Sizes and technical doubts
Have questions about sizes, colors, or fits? Our free Personal Shopper serviceis available on WhatsApp at +39 378 087 8241, Monday to Friday, 10:00–18:00.
Returns and exchanges
- You can return your order within 30 days from deliveryto obtain a refund or exchange.
- The response is accepted only if the product is intactand in like-new condition.
- The refund will be made as soon as the return has been verified in our warehouse.
Payment Methods
We accept:
- Credit cards (Visa, MasterCard, American Express)
- PayPal
- Bank transfer
All transactions are secure
International shipping
We ship worldwide. For information or clarifications, contact us at +39 378 087 8241(Mon–Fri, 10:00–18:00).
Shipment Tracking
After ordering you will receive by email:
- Purchase confirmation
- Courier trackingnumber
- Real-time updateable status
Contacts
For questions or assistance:
- Use the form in the Contact sectionof the site
- Send a WhatsApp message to +39 378 087 8241(Mon–Fri, 10:00–18:00)
Why choose AlidiLuna
- Free shipping on orders over €49
- Easy returns within 30 days
- Secure payments , even in installments (e.g. Klarna)
- Authentic, handcrafted Made in Italy
